Customers should note following with regards to returns and exchanges:

• At Ophelia Crossland Designs, we do not offer returns on sold products. Kindly note that once a payment has been accepted all sales are final. 
• We will, however, exchange the product in the rare case it arrives in terrible condition. Customers must send an email to [email protected] with the reason for return within 2 business days of receipt of order.
• In such a situation, products must be returned in its original condition within 7-10 working days of receipt if abroad and 3-5 days if in Ghana.
• We do not accept items that have been worn, washed and tags removed by the client.
• All return shipping costs are the responsibility of the customer.
• After you receive your package by our selected courier partner, packages become the customer’s responsibility. Ophelia Crossland Designs Ltd cannot provide refunds for lost or stolen packages post-delivery. Missing packages claims must be filed by the customer. In the rare case of missing parcels, please contact us via our contact page form or send us an email.