Customers should note following with regards to returns and exchanges:
- At Ophelia Crossland Designs, we do not offer returns on sold products. Kindly note that once a payment has been accepted all sales are final.
- We will, however, exchange the product in the rare case it arrives in terrible condition. Customers must send an email to [email protected] with the reason for return within 2 business days of receipt of order.
- In such a situation, products must be returned in its original condition within 7-10 working days of receipt if abroad and 3-5 days if in Ghana.
- We do not accept items that have been worn, washed and tags removed by the client.
- All return shipping costs are the responsibility of the customer.
- After you receive your package by our selected courier partner, packages become the customer’s responsibility. Ophelia Crossland Designs Ltd cannot provide refunds for lost or stolen packages post-delivery. Missing packages claims must be filed by the customer. In the rare case of missing parcels, please contact us via our contact page form or send us an email.
We offer both local and international shipping on all our products. Customers are solely responsible for shipping fees, local taxes and duties.
Global shipping may vary depending on destination and weight of your order during checkout.
Once your order has been shipped, our selected courier carrier DHL will notify you with a tracking number and delivery dates.